Tricia Sawyer Beauty

CUSTOMER SERVICE (Last update: October 26, 2007)

At Tricia Sawyer Beauty we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: Online or by phone. We are not satisfied until you are.

Carefully read the information below regarding the proper handling of your new purchases. Following these guidelines will make your experience with our Customer Service easier and more pleasant and will help expedite any transactions.

Payment methods
We currently accept Visa, Mastercard, Discover, American Express and PayPal eChecks from U.S. customers. We are sorry, but at this time, we are only able to take web orders from U.S. customers.

Order Processing & Delivery
If you place an order with us prior to 4pm (Pacific) Monday through Thursday on in-stock items, your order will be shipped the next business day from our warehouse by 6pm PST for USPS delivery. Orders placed after 12pm (Pacific) Fridays, Saturday and Sunday will be shipped on Monday. We will notify you if an item is out of stock. We cannot ship USPS for Saturday delivery. Please note that on U.S. Holidays, regular order processing may be slightly delayed. NOTE: credit card orders are shipped as above. eCheck payments made from PayPal are shipped once the funds clear.

Changing or Canceling Your Order
You can't change or cancel your order after it has been paid for. However, you can return your order within 30 days after receiving it. Before paying for your order, you can cancel your order in the Shopping Basket at checkout by clicking on the "Remove" button to cancel an item or to cancel the entire order.

Shipping Information and Rates
Tricia Sawyer Beauty offers FREE USPS PRIORITY SHIPPING on all orders over $100 (excluding taxes). For orders totaling less than $100, we offer a flat rate USPS Priority Mail for $4.80, or a flat rate USPS Express (Overnight to most locations) for $20.00. Shipping charges include all packaging and handling fees.

Shipping Address
If you want to ship products to two different addresses, you can specify which products go to which address right in your shopping cart.

How do I track my order?
After you've placed an order, we'll immediately send you an email confirming the order.
Information about your order is available in the Orders section of the My Account area.
Orders cannot be tracked until they have been shipped, however once you order has shipped, you get your tracking number (if applicable) by logging into your account and selecting Orders.

Receiving Your Order
When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Tricia Sawyer Beauty, Inc. within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to first contact the carrier to inspect the package to assure full refund/replacement. All packaging from our shippers MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Do not throw away any of the packaging materials such as boxes, instructions, inserts, etc until you are completely sure you want to keep your purchase. And be sure to keep your Invoice.

Return / Exchange Policy
For all purchases made on TriciaSawyer.com or TriciaSawyerBeauty.com, we offer a 100% Guarantee. If you are not completely satisfied with your product(s) you can return them within 30 days for an exchange or a refund on the product itself. (We cannot refund the shipping unless the return is a result of our error). Please note that we do not accept returns of Tricia Sawyer Beauty products which were purchased in a retail store or from another website. We can only accept returns for items purchased through our online store.

When we receive your merchandise, we'll refund the full purchase price to the credit card used to order the merchandise or to your PayPal account. If you request a refund, please allow 5 to 7 business days from when we receive your return for a credit to appear on your credit card. Again, we cannot refund the shipping unless the return is as the result of our error.

How do I send in my return?

1. Contact Us to request a RMA number. We cannot accept returns without an RMA number.

2. Please place the items in their original packaging along with your RMA number, and ship your return merchandise back to us pre-paid.

3. Make a copy of the invoice slip that came with your merchandise and include it with the return. Please make a note of what you are returning and why.

4. Send your return to:

Tricia Sawyer Beauty, Inc. - Online Orders Dept.
8033 Sunset Blvd. Suite 881
Los Angeles, CA 90046
(323) 965-1655

Hours of Operation for Customer Service

Monday through Friday: 9:00 am to 5:30 p.m. Pacific Standard Time

Policy on re-sales of Tricia Sawyer Beauty products on eBay and other websites
Tricia Sawyer Beauty, Inc. controls product quality and safety by only permitting re-sales by authorized distributors and resellers, subject to agreements including quality control, manner of sale, return policies, training and various other requirements. Tricia Sawyer Beauty product warranties only apply when purchased through our online store or from an authorized re-seller. You cannot re-sell Tricia Sawyer Beauty products on other web sites bought by you because they were not sold to you for resale.